Check out the most common questions our customers asked. Still have questions? Contact our customer support.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What shipping methods are available?
We currently offer standard shipping on all products.If you want to get your order faster, please choose expedited shipping way.
How long will the delivery take?
Our goal is to offer you the best shipping options, no matter where you live.We deliver to hundreds of customers across the EU every day and strive to provide you with the highest level of service.
What kind of packaging material do you use?
We strive to use environmentally friendly packaging solutions whenever possible.We use air-filled pillow bags that fit efficiently into shipping boxes, reducing the amount of packaging material needed for each order.We also use 100% biodegradable starch pellets as packaging material.These static-free pellets look like the old-fashioned plastic packaging peanuts, but are formulated to degrade quickly in landfill and are petroleum, CFC, and HCFC-free.
I have not received an order confirmation, what should I do?
Please check your spam folder first!
After placing your order, you should automatically receive an order confirmation email (in most cases). However, if you did not receive an order confirmation, this does not mean that the order did not materialize - it is registered in our system and is being processed without any problems.
The most likely explanation is that others who ordered at the same time caused a small communication problem for the SMTP server. To get your order confirmation again, please contact firstname.lastname@example.org
How can I tell if the keyboard is Bluetooth, wired or wireless?n?
You can check this on our website in the product listing.It is displayed on the relevant product detail page under the "Specifications" tab.For example, the Akko 3084-One Piece Chopper is a wired keyboard.It uses a USB-C interface.