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Frequently asked questions
What does 'Refurbished' mean?
Refurbished products have been previously owned or used but have been restored to a like-new condition. The refurbishment process involves inspecting, repairing, and cleaning the product to ensure it functions properly and meets Akko's quality standards.
Where does my Refurbished product come from?
Refurbished products may originate from various sources including open-box returns (some of which have never been opened), instances of buyer's changing their mind, and returns from retailers. Each item undergoes rigorous testing for appearance and functionality to guarantee reliable performance and a like new condition before resale.
What is the Monsgeek Refurb process?
The returned products are inspected by a third-party, following criteria approved by
Monsgeek, including functional test and cosmetic inspection. Only functional passing units are packed out and ready to become 'Monsgeek Refurbished' products.
Why should I buy Refurbished?
In addition to Monsgeek' standards of quality and ensured warranty, you will benefit from receiving a discounted price and giving a product a second life, which reduces electronic waste.
Can I return a Refurbished product?
Yes, you can, following the Return and Warranty Policy for Refurbished products, so within the 30 days after purchase.
Need assistance?
We are here to help
An Monsgeek representative will respond to your request within 24 hours of receipt.
Email: support.eu@akkogear.com
Working Time (GMT+8:00):
Monday to Saturday: 9am - 10pm
Sundays: 10am - 6pm