FAQs
Shopping
We attach great importance to the customer's consumption experience, and your satisfaction is the driving force behind our continuous improvement.
What is the status of my order?
To check your order status, simply log into your account and click "Order History."
When is my credit card charged?
Your credit card will be charged within 24 hours from the time you place your order.
What payment methods are accepted?
we accepted payment methods include credit/debit cards, PayPal, and digital wallets like Apple Pay and Google Pay.
Do I need to setup an account to place an order?
You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.
Shipping, Returns, & Warranty
Learn more about our shipping and return policy as well as the products warranty.
What is your return policy?
We offers a 30-day money-back guarantee for most products purchased directly from their website. If you are not satisfied with your purchase for any reason, you can return it within 30 days of the delivery date for a full refund or exchange. Some products, such as power banks and cables, have a 18-month warranty and are eligible for a replacement if they are defective.
How do I initiate a return?
To initiate a return, you will need to contact our customer support team to obtain a Return Merchandise Authorization (RMA) number. You can contact our customer support team via email, phone, or live chat.
What is your warranty policy?
We offers a variety of warranties depending on the product. Most products come with a 18-month warranty, which covers defects in materials and workmanship. Some products, such as batteries and chargers, have a longer warranty period of up to 24 months.
How do I make a warranty claim?
To make a warranty claim, you will need to contact our customer support team and provide proof of purchase, a description of the problem, and photos or videos showing the issue. our customer support team will then provide instructions on how to proceed with the warranty claim.
Account
You can create an account to track your orders and start a return process if you need to.
How do I reset my password?
You can request a new password, by clicking here and selecting “I Forgot My Password” where you will be prompted to enter your email. You will receive an email with a link to reset your password.
Do you save my bank details?
Absolutely not! We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.
Any question?
You can contact us through our contact page! We will be happy to assist you. support.eu@monsgeek.com
Contact us
Still couldn't find what you're looking for?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.
Best Sellers
